Office Policies
Co-payment Policy:
Co-pays are due at the time of service for any appointment attended. The adult accompanying the minor at the time of service is responsible for full payment. For unaccompanied minors, the parents or guardians are responsible for full payment. Non-emergency treatment will be denied unless charges have been pre-authorized to an approved credit card, or paid by check or cash at the time of service.
We accept cash, check, Visa, MasterCard, Discover, and American Express.
Self-Pay Accounts Policy:
Private pay clients will need to pay our office for the services at the time of their appointment. If our office is billing your in-network insurance policy, any anticipated member liability will be due at the time of service.
Financial Policy:
Family Tree Therapies is an entity that encompasses multiple businesses. Your payments must be made to the specific business that provided the service. Your credit card receipts will reflect this. For services provided by a speech therapist, make your payment to Speech and Voice Solutions. For services provided by an occupational therapist, make your payment to TheraPlay, Inc.
Both Speech and Voice Solutions and TheraPlay are in-network providers with Blue Cross Blue Shield (please note this does not include Blue Care Network), Priority Health, Aetna, Cofinity, Cigna, ASR, and Medicare. We will work with you and your doctor to submit an insurance claim if you are a member of one of these insurance companies.
If necessary, Family Tree will promptly reimburse you for any funds that were covered by insurance that exceed the anticipated collected rate at the time of service.
Insurance is a contract between you and your insurance company. Reimbursement through out-of-network insurance companies will be your responsibility.
If you accumulate 5 consecutive unpaid dates of service that have not been processed/paid by insurance, your account will be switched to a private pay account until insurance has made a determination. Once insurance processes past dates of service, any overpayments you have made will be promptly reimbursed.
Returned Checks Policy:
In the event a payment is returned by our financial institution due to insufficient funds, there will be a $35.00 service charge added to my account for all returned checks.
Late Cancellations/No Shows (Less than 24-hour Notice) Policy:
The Practice will keep count of any visits that are cancelled or no-shows within 24-hours of the scheduled appointment time. The Practice reserves the right to charge a fee of $50.00 per occurrence, and this will be added to the account accordingly for each appointment missed.